How long does shipping take?
Most orders placed online before midnight EST ship next business day. Delivery after that is typically within 2-4 business days to a US address (as long as there aren't any problems with the delivery address, extreme weather delays, etc.). If you need your order by a specific date, please contact us so we can let you know if it can get to you on time.
Delivery times to addresses outside of the US can vary, but is usually within 2-4 weeks.
How much is shipping?
All orders ship for a flat $6.99 rate, or free for online orders over $149. This applies to all orders shipped within the United States (excluding purchase orders, see below*).
International rates vary. To find out the exact amount, go to your Cart and then click "Estimate Shipping” to see your options
What shipping methods/options are there?
Most orders via USPS (United States Post Office).
Expedited orders ship via UPS.
Most international orders ship via UPS.
Where do you ship to?
Currently we ship domestically within the United States and Puerto Rico (including Hawaii and Alaska).
We also ship to many other countries around the world (Canada, Mexico, Australia, the UK, Europe, and more). For more information on international shipping, click here.
I’m traveling in the US - can I ship to a hotel?
Yes! You may want to check with your hotel first to see if they have any special package instructions (like how long they will hold the package for you). But we regularly ship to hotels without any issues.
Is shipping for purchase orders different?
Yes. For purchase orders (US only) placed by a school, hospital, or organization, shipping is:
- $10 for orders under $100
- $20 for orders between $100.01 - $200
- $30 for orders between $200.01 - $300
- $40 for orders between $300.01 - $400
- $50 for orders $400.01 and up
Please email your purchase order to support@arktherapeutic.com
If you need our W-9 form, please click here to download it.